Policies & Procedures

Holidays Observed

During certain holidays, we remain operational with a provision for services, albeit with an associated $20 holiday fee. Kindly note the list of holidays during which this fee applies:

• New Year’s Day

• Martin Luther King’s Birthday

• Presidents Day

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Veteran’s Day

• Thanksgiving Day

• Christmas Eve & Christmas Day

• New Year’s Eve

Please be aware that service will be available on these days, accompanied by the aforementioned holiday fee.

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For Weekly PDS Service:

Customers must cancel or pause their service at least 7 days prior to the scheduled delivery date to avoid being charged for that week's delivery.

For Biweekly PDS Service:

Customers must cancel or pause their service at least 14 days prior to the scheduled delivery date to avoid being charged for that delivery cycle.

For In-Person Services (Drop-In, Walks, forDog Sessions and forDoggyParents Sessions):

Customers must cancel their in-person service at least 72 hours in advance to avoid any charges or being marked as a no-show.

For Sitting Service:

Customers' requested sitting dates will be officially confirmed upon receipt of payment.  The swifter the payment is processed, the faster your preferred dates will be secured.  Payments are required to be received at least 72 hours prior to the start of sitting.  However, if sitting service was requested with less than 72 hours until the service date, prompt payment is necessary.

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No-Show/Cancellation Policy:

Customers who cancel within 72 hours of the service or fail to be present for the scheduled service will be counted as a no-show. In such cases, the cost equivalent to one completed session will be charged. For sitting service, cancellations occurring with in 72 hours will incur one day of sitting service.

Changing In-Person Session Date and Time:

Canceling or changing the date and time of your in-person session is possible only if there are 72 hours or more from the scheduled session. Availability for make-up sessions may be limited.

Refunds:

Please note that there are no refunds for any canceled services. Once a service has been charged or scheduled, no refunds will be issued. However, any funds collected can be used for another service at our discretion.

Please ensure that you adhere to the specified cancellation timelines to avoid any charges. We greatly appreciate your understanding and cooperation.

If you have any questions or need further clarification, please do not hesitate to contact us.